Frequently Asked Questions

Consultant FAQ's

1. What does BusinessBites do?

   We are committed to moving traditional consulting online, by providing you with what you need to run your consulting business from your website, blog or social presence. Our BusinessBites Button enables you to make money from your knowledge and your traffic. You can offer multiple professional services with one easy to use online platform. These services include; free or paid consulting by chat and video call, projects utilizing your knowledge and our state of the art management and pre-billing solution.
   
   Think of us as "The Buy Button" to online consulting.

2. Who can use the BusinessBites Button?

   Any professional or consultant that would like to provide consultations, advice or other services online. The BusinessBites Button allows you to engage your clients free by chat or video call as a lead generator, or you can charge for your time by the minute. The BusinessBites Button can be used as a standalone "Contact Web-page" or may be applied to any website, blog or social media profile.

3. Does it cost anything to get the BusinessBites Button?

   No. It is free to start. BusinessBites has 3 types of payment plans:

   1. Pay As You Work- this plan requires no credit card upfront and only costs when you make money. BusinessBites charges .00 - .39 cents per minute for chat and video call depending on what you charge. If you do not charge for communication with your clients, then BB gives you 3 conversations as a free trial, then charges you .19 cents per minute. When you complete a project for a client using our BB project management, we charge a 10% escrow and billing fee for that project.
   2. Pay Per Month- this plan is $19.99/mo + 5% escrow and billing. This is a good plan for anyone that does more business and likes to charge for it. We still offer free communication if you wish.
   3. Power Professional- this plan is only $9.99/mo + 5% for 12 months and is for those that like to Save Money! Everything the Pay Per Month Plan offers at ? the cost.

4. Am I tied into a contract when signing up or can I change plans anytime?

   Absolutely not. You can change plans at anytime. You may decide that it is less expensive for you to pay monthly or yearly. No problem. Just go to your account settings and change you plan. You can cancel at any time - when you cancel, we'll bill you for the remainder of the month and never charge you again.

5. What payment methods do you support?

   We process payments through PayPal as a secure gateway. We currently accept the following credit and debit cards: Visa, Mastercard. We also accept payment through your PayPal account.

6. Do I need to download anything to enable the BusinessBites Button?

   No, you do not need to download anything to enable the communication. We do however have a download that allows your clients to know when you are online and available to communicate. Our Expert Connector can be easily downloaded here. Our web based chat application runs within Adobe Flash within most browsers. Unfortunately it does not support Internet Explorer 6 or lower.

7. What are the system requirements for the BusinessBites Button?

   We have tested the BusinessBites Button in a wide variety of browsers and operating systems but experience might vary. For best results please make sure you have a newer Operating System (Mac OS X 10.5+, Windows Vista+, or other) and a modern browser. Google Chrome is preferred.
   
   Please also make sure that Flash, Javascript, and cookies are enabled in your browser, and that your browser accepts SSL connections.

8. How Do I get paid?

   You can get paid one of two ways, both require that you click a button and request payment. 1) Checks are issued at no charge and take 7-10 days to receive. 2) PayPal payments cost $1 but your funds are available much faster, usually 1-3 days.

9. How secure is the communication on BusinessBites?

   BusinessBites made sure it's security was top notch in order to suit the high communication demands in industries like legal and accounting. After all, we have Attorneys on board who really knows their stuff! BusinessBites uses SSL to encrypt all data, including application sharing content in both inbound and outbound communications. This method guarantees that meeting data cannot be interpreted or altered by someone eavesdropping on the Internet.

10. Is BusinessBites secure?

    Yes. BusinessBites provides a safe and secure communication and payment product. Our payments are processed by PayPal and our communication platform is 128 bit encrypted to ensure your conversations are completely confidential.

Client FAQ's

1. Does it cost to hire a BusinessBites Consultant?

   Yes. But, because we allow you to hire a consultant by the minute, you will likely save a lot of money. No rounding up to the nearest hour, or even the nearest 15 minutes. The savings doesn't stop there either, because our Business Consultants are working in the virtual world, there are no appointments necessary and no gas to get to your meeting. At BusinessBites, we provide the platform for our experts to do business in the virtual world. They decide what to charge and how to best to help our mutual business clients. We are here to help if there are any concerns or differences that occur.

2. What does it mean by "It's Free to Start?"

   We want to make you have a great experience with a BusinessBites Professional, so most will offer a free interview period ranging from 3-30 minutes. We suggest that you use the time to determine if this consultant is the right one for the job. As long as you end the chat or call before this "Free" period, there is no charge.

3. How do I pay?

   You can pay one of two ways; with a credit card or PayPal. You will be prompted asked to add a credit card or enter the email associated with your PayPal account when you attempt to contact an Expert. Once you enter this information, the credit card info will be saved for up to 6 months. The PayPal info may be saved longer. Each time you contact an Expert you will be asked how you would like to pay.

4. How do I know how much time and money I am spending on a Business Consutant?

   Your communication begins when and business consultant accepts your chat or call. The interview period stated on the professionals profile will always be free. Once the timer passes the interview period, the consultation time will be billed at the per minute rate at the top of the chat or video box. That rate will be multiplied by the amount of time you spend on the chat or call. The length of the call or chat is shown at the top of the chat/video call box. BB doesn't round up. In, fact we only charge for minutes after the full 60 seconds has transpired. For example if you talk to or chat with an consultant for 10 minutes and 59 seconds after the free interview period, you will only be charged for 10 minutes. We only charge for each complete minute. Once you or the consultant click "Quit Session" the consulting fee will either be charged to your credit card or PayPal account depending on your selection prior to the communication.

5. How do I find the right Expert?

   To begin a consult with one of our professionals, please enter a "Keyword" in the search box. This will generate a list of professionals with that keyword in their profile. The experts who are available for Live Chat or Call have buttons that says, "Video Call", "Send Email" and "Chat". You may want to view the profiles of the available consultants to compare the experiences, skills and ratings in order to select the best fit for your project or question.

6. How do I start a consultation?

   Once you have chosen the business professional you would like to meet with, click on the "Chat Live" button to begin a chat. Click on the "Call Now" button to speak with the Consultant. If you are already registered as a member at BusinessBites, please sign in. If you are not a BB member yet, please complete the quick sign up: it's simple and there's no obligation. We'll ask you to accept our terms and conditions and to provide your billing preference. You may pay for services on BusinessBites with your credit card or your Paypal account. Once your meeting begins, you will see a timer and the rate that the consultant is charging at the top of the chat or video box. You will then be asked to "wait for the Consultant to respond." Once the consultant responds, your session will begin. The first 3 minutes are always free. The meeting will continue until either you or the consultant clicks on the "Quit Meeting" button, which will end your meeting. If the consultant is not available, you will receive an message saying the "Consultant is not available."

7. How do I close my account?

   (why would you?)You can easily close your BusinessBites account by clicking on "Close my account" in your profile settings. This will open up your email application and you can shoot us an email explaining what you want. We hope you will take this opportunity to tell us about the events that lead to closing your account and if we might do anything to keep you as a valued customer.

8. How do I become a Business Consultant on BusinessBites?

   We here at BB are interested in only the highest quality professionals. Our standards are high. We expect our Business Consultants to have equally high standards. We offer a new way to do business. If you have high standards and love helping small businesses then you'll fit right in at BusinessBites.

Contact Us

•  help@businessbites.com

Need to Resolve Problem?

 

We promise to provide you with quality professional services. If for any reason you are not thrilled with a service provided on BusinessBites, we want to know. Because we know your business doesn't have money to waste, we'll replace any service that doesn't meet or exceed our high standards. How is that for a promise?